Shopping FAQs - Walking With Purpose

Shopping FAQs

How do I order?

Orders are placed through our secure Walking with Purpose online store. We accept multiple forms of payment including Visa, Mastercard, and American Express credit cards on our secure site. We are unable to accept orders or payments by phone, invoice, or purchase order.

How can I track my order?

Once an order has shipped, you will receive a shipping confirmation email and be able to view relevant tracking information via the pink "View My Order" button in the email.

How do I edit or cancel an order I have placed?

Walking with Purpose employs a fully automated ordering and fulfillment process. We cannot, therefore, edit or cancel orders once they have been submitted.

When can I expect my order?

Please consider the following factors when calculating an estimated delivery date:

1. Most orders are processed within 3 business days. Orders may process faster or slower depending on the volume of orders.

2. Orders ship according to the shipping method that was selected during checkout.

3. All shipping delivery times are estimates based on information provided by individual shipping services. These estimates are not guaranteed, and are subject to change by the shipping carrier.

4. Orders are not processed or shipped on weekends or holidays.

The WWP I Declare Baseball Tee with 3/4 Sleeve is made to order. Orders for the baseball tee generally process within 2-5 business days, but may take up to 7 business days. The baseball tee is only available to ship within the US, and the estimated shipping time is 8-12 business days.

**Not all shipping options are available for all destinations or orders.**

Domestic shipping options:
OSM Worldwide (12-15 business days)*
USPS First Class Package (~1-5 business days)
USPS Priority (1-3 business days)
UPS 2 day (2 business days)
UPS Ground (1-7 business days based on destination)

International shipping options:**
USPS First Class Package International (~7-21 business days)
USPS Priority Mail International (6-10 business days)
FedEx/UPS International First (1-3 business days)
FedEx/UPS International Priority (1-3 business days)
FedEx/UPS International Ground (2-7 business days)

*OSM Worldwide works with the U.S. Postal Service, providing pick-up, processing, and interim transportation of packages. Final delivery of packages is made by the U.S. Postal Service.
**USPS and FedEx International expected delivery dates are not guaranteed. Actual number of days may vary based on origin, destination, and customs delays.

Are discounts available for bulk orders?

Walking with Purpose is an independent, non-profit 501(c)3 organization. As we aim to produce high quality, beautiful materials and are committed to keeping costs low enough to remain accessible to everyone. We are unable to offer bulk rate or other discounts on our materials at this time.

How are shipping costs determined?

Shipping fees cover both the cost to ship your order and the cost for the WWP warehouse to process your order.

We understand that most big-box retailers offer “free” shipping. How is this possible, especially while carrier charges keep rising? In order to provide next day, “free” shipping, we must raise product prices and/or cut costs elsewhere, like product quality or customer service. As a non-profit apostolate, we didn't like the sound of either option.

Instead, WWP has negotiated the best shipping rates possible with our third-party vendors. The rate that WWP is charged for shipping is the same rate our customers pay, with no markup

How do I return an item?

Items not available to return or exchange include the WWP I Declare Baseball Tee with 3/4 Sleeve and all digital products, including e-books and audio and video downloads.

Please note:
• Shipping fees on the order are not refundable.
• A $3.50 restocking fee is charged per returned item.
• We only accept the return of unused materials.
• Returns are accepted within 30 days of purchase.
• We cannot process exchanges. Unwanted items need to be returned for a refund and then a new order placed for the desired item.
• Refunds are processed when the returned item is accepted back into our inventory at the warehouse.

Package the unwanted item into a sturdy envelope or box to prevent damage during transit. Enclose a copy of your packing slip (if one was provided with your order) or a note marking what is being returned with your order number.

IMPORTANT: Please write the order number on your return package or we will not be able to process your return and refund.

You can ship the return back to the WWP fulfillment warehouse at:

5 Stones Warehouse
1915 Aster Road
Sycamore, Illinois 60178
WWP-________ (write order # here)

It typically takes 7-10 business days for a refund to appear on a billing statement, but may take up to the next billing cycle. The time varies according to your credit card provider.

QUESTIONS: Email support@walkingwithpurpose.com for more details on the WWP Return policy.

What should I do if I receive a damaged or defective item in my order?

We are very sorry that damaged or defective material was shipped to you. Please contact support@walkingwithpurpose.com immediately if you receive damaged or defective material. Include your order number and an explanation of the situation in your email.

Please also provide the following photographs:
• Photograph of the damaged/defective item,
• Photograph of the damaged packaging (if applicable), and
• Photograph of the packing slip included with your shipment.

A replacement item will be shipped out to you as soon as we confirm your shipping address.

What do I need to know about e-books?

1. What is an e-book?

An e-book is a digital version of a book. It can be read on electronic devices, such as phones, tablets, e-readers, or computers. e-Books are designed for use on electronic devices only and cannot be printed. e-Books require an e-book reader (or e-reader) in order to be opened and read. An e-book reader may come standard on your device or may need to be added to your device via a free download or free app.

2. Does the format matter?

When you buy an e-book, it is important to choose the format you want to use. Walking with Purpose only offers e-books as epub files in our WWP store. Most e-book readers, other than Amazon Kindle, can open an epub format.

WWP offers select Bible studies through Amazon Kindle. Please visit our Amazon store to purchase a Kindle version of our studies.

3. How do I open my e-book?

a. Download the e-book

When you complete your purchase of an e-book in the WWP store, there will be a link to download the file on the order confirmation page online. You will also receive an email with the link to download your e-book at your convenience.

If you have created an account in our WWP store, your e-book will also be available to download from your account page when you are logged in.

From one of the three options above, simply click the link to download the file to your preferred device.

b. Open the file in your preferred e-reader

On most phones and tablets, select the downloaded file and it will open automatically in your device's default e-book reader (for example, Books on an iPhone or iPad). If your e-book does not open automatically on your device, you will need to select an e-book reader app and download it onto your device.

On a computer, click to open the file and your computer will ask you what program you would like to use to read it. Choose the e-book reader installed on your computer.

Sales Tax Exempt Organizations

Products in the WWP online store are subject to sales tax at time of purchase. Parishes or individuals who purchase on behalf of a sales tax-exempt organization can request a sales tax refund within 30 days of purchase. Please forward the order confirmation email with a scanned copy of the organization's state sales tax exemption certificate to support@walkingwithpurpose.com. Refunds will be issued following a review and approval of the request. Please note that the review and approval process will take up to 5 business days.

WWP will keep on file a copy of the state sales tax exemption for future orders from the parish, provided the orders are placed by the same individual. If the purchaser changes, we will require that a copy of the state sales tax exemption certificate be re-submitted for review and approval in order for us to comply with varying state requirements.

How do I purchase an item as a gift?

If you would like to order a specific WWP study guide or other item as a gift, you can set a different "ship to" address from your "bill to" address, allowing you to pay for the gift and have it delivered to another address.

The items you ordered may be shipped with a packing slip. Our logo and the list of items are on the packing slip. However, the prices are NOT included on the slip. Unfortunately, we are unable to add gift notes or messages to your order at our distribution center and warehouse.

We also offer WWP gift cards in denominations of $25, $50, and $100, which are delivered via email with redemption instructions at checkout and do not incur any additional processing fees.

Canadian Customers

We are thrilled to report that we can now ship directly to Canada from our fulfillment warehouse. Simply select Canada from the country dropdown menu in checkout. All duty and customs fees are the responsibility of the customer.

Walking with Purpose materials can also be ordered through our Canadian distributor, Loaves & Fishes Book & Church Supply Ltd, by phone at 1-800-663-4840 or 250-868-8933.

Military APO/FPO

Orders shipping to Military APO/FPO addresses can only be shipped via USPS shipping options.

Please follow these instructions for entering a Military APO/FPO address to make sure your order arrives to its destination:

Address:
For Army, Navy, and Marines: enter the Unit Number and Box Number
For Ships: enter the Ship Name and Hull Number
For Air Force: enter the PSC number and Box Number

(Optional) Enter optional military command or organization name in the "Apt, suite, etc" box

City: Enter the APO or FPO

State (select one of the following):
AE - Armed Forces Europe, Middle East, Africa, and Canada
AA - Armed Forces Americas
AP - Armed Forces Pacific

Zip Code: Enter the 5-digit zip code for the military unit (it must start with a 0 or 9)
**Any other zip code in combination with AE, AA, or AP will result in delays or cancellation of your order**

Country: Use the default choice of United States

Important: Do not use special characters or punctuation (including, but not limited to: %, &, ‘, -, ?, !).

International Customers

We are thrilled to no longer have restrictions on countries to which we can ship. Simply select your country from the dropdown menu during checkout. All duty and customs fees are the responsibility of the customer.

IMPORTANT: Please verify your shipping address for international shipments in order to prevent delays in delivery by the shipping carrier.